Frequently Asked Questions:Home

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1. Log into GALILEO?

You now have two options available to you. You can log in with the GALILEO password, or you can log in using your UGA MyID. This link takes you to the log in page:

Off-campus access to the UGA Libraries’ GALILEO databases is password protected and available only to faculty, staff, and currently enrolled students of the University of Georgia. To obtain the current GALILEO password, follow the directions below. Please note that the GALILEO password changes at the beginning of each semester. Students from other Georgia institutions and Georgia public library patrons should contact their own libraries directly for password assistance.

To log in with your UGA MyID, click on the link near the top of the page. If you've forgotten your password or it has expired, the "forgot my password" link will take you to the EITS page. You can change your password or ask for IT assistance.

To get the GALILEO password, follow the steps below:

  • Go to the library homepage.
  • Under the heading "Research Help" click on the link that says GALILEO Login.
  • Click on "Get the GALILEO password.
  • You'll be prompted for the barcode from your UGA ID, your PIN number, and your last name.
  • If don't know your PIN number, click on the get my PIN link and your PIN number will be sent you you UGA email.
  • Logon.
  • The password will appear on the next page in a small box.

2. Troubleshoot connection problems?

If you are unable to access your library account, or you get an error message that says “You have no requests available for this database,” contact the Access Services Department at (706) 542-3256 or via email for assistance.

If you have your password or you have tried to log in using you UGA MyID and you still cannot connect to GALILEO or to specific databases within GALILEO, then you may have to delete cookies or change your computer’s security settings.

Please call us at (706) 542 3251 or email for assistance. You can also send email requests for technical assistance to elibrary.

3. Retrieve an item from the Repository?

Because the libraries’ collections continue to grow, some items are now housed in the Repository, an offsite storage facility. Anyone can make a request to retrieve a book from the Repository regardless of their affiliation with the University of Georgia. After you locate your material in GIL, look at the location information on the record. If it says “Repository,” scroll to the bottom the page and click on Material Request Form under “Need Material from the Library Repository?” Fill out the form and submit it. Repository retrievals take one to two business days, and are not made on Saturdays or Sundays. If you are not affiliated with the University of Georgia, you can contact Access Services and they will retrieve the item for you. You can reach them by phone at (706)542-3256, or via email.

4. Find Pandoras and other information about UGA, including UGA football?

We have copies of Pandoras (the University’s yearbook) dating back to 1886 (although scattered copies may be missing). Pandoras are not available for checkout, but they can be browsed in the library. Check the GIL catalog for the call number and location. For other information about UGA’s history, contact the UGA Archives at Hargrett Library at (706)542-7123, or search the GIL catalog under the heading “University of Georgia.” For football history, contact the Athletic Department, or visit the University of Georgia Archives. If you wish to find books on the subject of UGA Football, search GIL under the subject heading "Georgia Bulldogs (Football team) History."

====5. View an e-book?

We access e-books through several vendors and unfortunately, access varies depending on the source. If you are having difficulty, try troubleshooting the problem by reading through the instructions on this libguide, [1]. If you've never used an e-book before, read through the "getting started" section of the libguide first, [2].

Please contact us by phone, 706 542-3251, in person at one of the reference desks, or through chat for more assistance.

6. Find obituaries and old newspapers?

Unfortunately, Remote Reference cannot perform obituary look-ups for patrons. However, UGA Libraries do have a vast collection of Georgia newspapers on microfilm which patrons may use to obtain copies of obituaries. To find a specific Georgia newspaper check the official Georgia Newspaper Project Microfilm Holdings site.

To view the microfilm, you may visit the Main Library, or you may be able to borrow the microfilm through Interlibrary Loan at your local library. Alternatively, you can purchase copies of entire reels from the Georgia Newspaper Project for $35 a reel. We also provide a list of Independent Genealogical Researchers for Hirewho will do lookups for a fee.

7. Look at UGA salary information?

There are two sources for the salaries of University of Georgia employees. You can use the Report of the State Auditor Salary and Travel Supplement to look up salary information by an individual's last name.

A paper copy of the supplement is also kept at the Main Library Reference Desk. To access salary information organized by university department, you will need to use the UGA Budget, which is kept at the Reserves Desk of the Main Library.

8. Use Endnote or Refworks?

Bibliographic management software packages such as Endnote and Refworks allow researchers to organize and store their references from a variety of sources and to easily create bibliographies and footnotes for projects, articles, and reports. More information on using these bibliographic management tools with UGA Libraries' electronic resources, including GIL and many of the GALILEO databases, is available online. To get more information or to set up personalized training for either Refworks or Endnote, click [3]. This guide is an excellent overview of citation management software. To contact a Refworks/Endnote specialist, please complete this form, [4].

9. Borrow items if I am not affiliated with the University of Georgia?

If you are not affiliated with UGA, but would like to borrow materials from our libraries, you will need to contact the Interlibrary Loan Department of your public or academic library. Your library will request the material from us and they will apprise you of any fees for services. Please ask your library about fees (if any) as these vary from library to library.

Please note that many regional libraries have agreements that allow their patrons to purchase a guest borrower card that gives them limited borrowing privileges at the UGA Libraries. Please see the [5] for more information.

10. Find UGA dissertations?

All print dissertations are stored in the Repository, an off-site storage facility. Repository retrievals usually take one full business day. Please see above for information about how to request a Repository retrieval. In 1999, the University of Georgia Graduate School began accepting theses and dissertations in an electronic format. Since the Fall semester of 2001, the Graduate School has required that all theses and dissertations be submitted in electronic format. These documents can be viewed in the Electronic Theses and Dissertations database in GALILEO. Please note that there may be a significant delay between the time a student submits his or her thesis or dissertation, and the time it appears in the GIL catalog and/or University of Georgia Electronic Theses and Dissertations database.

Most theses and dissertations can be viewed by anyone. To find the Electronic Theses and Dissertations Database, go to the [6] and click on the "articles and databases" tab. Next, click on the letter"E" in the listing of the alphabet. Scroll down until you see the link to the Electronic Theses and Dissertations Database.

Please note that some electronic theses and dissertations can only be read while on the University of Georgia campus. If the thesis or dissertation you wish to read has been specified on-campus only by the author, please make an Interlibrary Loan request for the item through your local or academic library.

Please contact Remote Reference with any questions. You can reach us by phone at (706)542-3251, or via [7].

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