Frequently Asked Questions:Home

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FREQUENTLY ASKED QUESTIONS

How do I....

1. Get the GALILEO password?

Off-campus access to the UGA Libraries’ GALILEO databases is password protected and available only to faculty, staff, and currently enrolled students of the University of Georgia. To obtain the current GALILEO password, follow the directions below. Please note that the GALILEO password changes at the beginning of each semester. Students from other Georgia institutions and Georgia public library patrons should contact their own libraries directly for password assistance.


To get the GALILEO password, follow the steps below:

  • Go to the library homepage.
  • Under the heading "Research Help" click on the link that says GALILEO@UGA Password.
  • You'll be prompted for the barcode from your UGA ID and your last name.
  • Logon.
  • The password will appear on the next page in a small box.

2. Troubleshoot connection problems?

Once you have the password, you should be able to access most GALILEO databases while off-campus. If you are unable to access your library account, or you get an error message that says “You have no requests available for this database,” contact the Access Services Department at (706) 542-3256 or via email for assistance.

If you already have your password and you still cannot connect to GALILEO or to specific databases within GALILEO, then you may have to delete cookies or change your computer’s security settings. In particular, if you are using Internet Explorer as your browser, databases such as JSTOR and Web of Knowledge require that your computer's cookie settings be set to low or lower to function properly. To lower your cookie settings, follow these instructions:

1. Select "Tools" from your browser menu. 2. Select "Internet Options" from the drop down menu. 3. Click on the "Privacy" tab. 4. Drag the slider down to low. 5. Click "OK" and then restart Internet Explorer to make the change take effect

Please call us at (706) 542 3251 or email for assistance. You can also send email requests for technical assistance to elibrary.

3. Retrieve an item from the Repository?

Because the libraries’ collections continue to grow, some items are now housed in the Repository, an offsite storage facility. Anyone can make a request to retrieve a book from the Repository regardless of their affiliation with the University of Georgia. After you locate your material in GIL, look at the location information on the record. If it says “Repository,” scroll to the bottom the page and click on Material Request Form under “Need Material from the Library Repository?” Fill out the form and submit it. Repository retrievals take one to two business days, and are not made on Saturdays or Sundays. If you are not affiliated with the University of Georgia, you can contact Access Services and they will retrieve the item for you. You can reach them by phone at (706)542-3256, or via email.


4. Find Pandoras and other information about UGA, including UGA football?

We have copies of Pandoras (the University’s yearbook) dating back to 1886 (although scattered copies may be missing). Pandoras are not available for checkout, but they can be browsed in the library. Check the GIL catalog for the call number and location. For other information about UGA’s history, contact the UGA Archives at Hargrett Library at (706)542-7123, or search the GIL catalog under the heading “University of Georgia.” For football history, contact the Athletic Department, or visit the University of Georgia Archives. If you wish to find books on the subject of UGA Football, search GIL under the subject heading "Georgia Bulldogs (Football team) History."


5. Use Netlibrary?

Netlibrary is a GALILEO database containing electronic books or e-books. The first time you use Netlibrary, you will need to create a free account. To get to Netlibrary, begin at the library homepage, and click on the letter "N" in the listing of the alphabet near the top of the page. This should bring up a list of all the databases that start with "N." Scroll down until you see the link to Netlibrary. Click on it. If you are off campus, at this point you will need to type your GALILEO password in the "Log In" field.

When you get to the Netlibrary homepage, you'll see a blue link at the top right corner of the page that says “Create a Free Account.” Click on this link and fill in the requested information. Be sure to make a note of your username and password because you'll need them to access your account in the future. You should then be able to use Netlibrary to read e-books.

To find electronic books that are not stored in Netlibrary, click here.

6. Find obituaries and old newspapers?

Unfortunately, Remote Reference cannot perform obituary lookups for patrons. However, UGA Libraries do have a vast collection of Georgia newspapers on microfilm which patrons may use to obtain copies of obituaries. To find a specific Georgia newspaper check the official Georgia Newspaper Project Microfilm Holdings site.

To view the microfilm, you may visit the Main Library, or you may be able to borrow the microfilm through Interlibrary Loan at your local library. Alternatively, you can purchase copies of entire reels from the Georgia Newspaper Project for $35 a reel. We also provide a list of Independent Genealogical Researchers for Hirewho will do lookups for a fee.


7. Look at UGA salary information?

There are two sources for the salaries of University of Georgia employees. You can use the Report of the State Auditor Salary and Travel Supplement to look up salary information by an individual's last name.

A paper copy of the supplement is also kept at the Main Library Reference Desk. To access salary information organized by university department, you will need to use the UGA Budget, which is kept at the Reserves Desk of the Main Library.

8. Use Endnote or Refworks?

Bibliographic management software packages such as Endnote and Refworks allow researchers to organize and store their references from a variety of sources and to easily create bibliographies and footnotes for projects, articles, and reports. More information on using these bibliographic management tools with UGA Libraries' electronic resources, including GIL and many of the GALILEO databases, is available online. To get more information or to set up personalized training for either Refworks or Endnote, click here.

Virginia Benjamin, the libraries’ Faculty Liaison and Endnote/Refworks expert, can be reached at (706) 542-0683 or via email.


9. Borrow items if I am not affiliated with the University of Georgia?

If you are not affiliated with UGA, but would like to borrow materials from our libraries, you will need to contact the Interlibrary Loan Department of your public or academic library. Your library will request the material from us and they will apprise you of any fees for services. Please ask your library about fees (if any) as these vary from library to library.

Please note that many regional libraries have agreements that allow their patrons to purchase a guest borrower card that gives them limited borrowing privileges at the UGA Libraries. Please see the Access Services main page for more information.


10. Find UGA dissertations?

All print dissertations are stored in the Repository, an off-site storage facility. Repository retrievals usually take one full business day. Please see above for information about how to request a Repository retrieval. In 1999, the University of Georgia Graduate School began accepting theses and dissertations in an electronic format. Since the Fall semester of 2001, the Graduate School has required that all theses and dissertations be submitted in electronic format. These documents can be viewed in the Electronic Theses and Dissertations database in GALILEO. Please note that there may be a significant delay between the time a student submits his or her thesis or dissertation, and the time it appears in the GIL catalog and/or University of Georgia Electronic Theses and Dissertations database.

Most theses and dissertations can be viewed by anyone. To find the Electronic Theses and Dissertations Database, go to the library homepage and click on the "E" in the listing of the alphabet near the top of the page. Scroll down until you see the link to the Electronic Theses and Dissertations Database.

Please note that some electronic theses and dissertations can only be read while on the University of Georgia campus. If the thesis or dissertation you wish to read has been specified on-campus only by the author, please make an Interlibrary Loan request for the item through your local or academic library. For more information about theses and dissertations, see this page.

Please contact Remote Reference with any questions. You can reach us by phone at (706)542-3251, or via email.


For more help, you can also see our archive of Frequently Asked Questions.

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